At Seenuishi.com, customer satisfaction is our top priority. We strive to deliver quality products and exceptional service. However, we understand that there may be occasions when a refund or dispute arises. This policy outlines the procedures and conditions for addressing such situations.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Timeframe: Refund requests must be initiated within 30 days of the purchase date.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
- Specific Issues: Refunds are typically issued for the following reasons:
- The item is defective or damaged upon arrival.
- The incorrect item was delivered.
- The product does not match the description provided on Seenuishi.com
2. Non-Refundable Items
The following items or circumstances are not eligible for refunds:
- Perishable goods such as food, flowers, or plants.
- Customized or personalized items.
- Sale or clearance items.
- Digital products once downloaded.
- Situations where the customer changes their mind after purchase (unless otherwise specified).
3. Refund Process
If you meet the eligibility criteria, follow these steps to request a refund:
- Contact Us: Reach out to our customer service team at support@seenuishi.com with your order details and reason for the refund request.
- Return the Item: If required, return the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the issue is due to our error.
- Inspection and Approval: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Issuance: Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
4. Dispute Resolution
In case of disputes, we are committed to resolving them fairly and promptly. Here’s how we handle disputes:
- Contact Customer Support: If you have a complaint, please contact us at support@seenuishi.com or call our helpline. Provide all relevant details, including order number and issue description.
- Investigation: Our team will investigate the matter thoroughly and keep you updated throughout the process.
- Resolution: We will offer a solution, which may include a replacement, refund, or alternative remedy.
Policy Updates
Seenuishi.com reserves the right to update this Refunds & Disputes Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all transactions following the update.
Contact Us
For further assistance or inquiries about this policy, please contact us at:
Email: support@seenuishi.com
Phone: +918003634758
Address: Noida Sector 67, Gautam Buddha Nagar, 201301
We appreciate your trust in Seenuishi.com and look forward to serving you!
No products in the cart.